Case Studies
Explore how IT Ops Excellence Consulting has empowered organizations to achieve seamless IT operations and digital transformation. Our case studies showcase real-world examples of how we've delivered tailored solutions, enhanced efficiency, and solved complex challenges for our clients. Discover the measurable impact and success stories behind our expertise.
PSS Implementation Program for Hawaiian Airlines & Alaska Airlines
As a Senior Program Manager at IT Ops Excellence Consulting LLC, I was tasked with leading the PSS Implementation Program for Hawaiian Airlines and Alaska Airlines.
This complex project involved managing multiple workstreams and vendors to implement the Passenger Service System (PSS) for both airlines, which required seamless integration of IT systems, operational processes, and cultural elements across both companies. The goal was to enhance operational efficiency, reduce costs, and improve the customer experience during the merger and system upgrade.
Smart Building System Integration for Major Healthcare and Airport Projects
During my tenure as Program Manager at Johnson Controls, I led the integration of complex
building management systems (BMS) in major hospitals, airports, and other large facilities.
These projects required the integration of various systems, including HVAC, security, and
lighting, ensuring that all systems worked seamlessly together to optimize operations and
improve efficiency.
Optimizing Project Management Office (PMO) for Multiple Clients
As part of my role at IT Ops Excellence Consulting LLC, I worked with several major clients,
including Hawaiian Airlines, Alaska Airlines, Microsoft, and major airports, to optimize their Project Management Offices (PMOs). The goal was to improve collaboration, enhance project delivery efficiency, and streamline communication between IT and Operations teams.
