IT OPS EXCELLENCE CONSULTING LLC.

Helping IT and Operations teams work better—together.

We specialize in closing the gap between IT and Operations through strategic planning, PMO optimization, and communication frameworks. With 15+ years of experience leading enterprise programs, we help organizations build scalable project delivery engines that drive real business outcomes.


We’ve worked with clients like Hawaiian Airlines, Alaska Airlines, Knight-Swift Transportation, LAX, BNA, and Microsoft. Let's connect and build a foundation for operational and technical excellence.

Customer success is always our priority

Our Approach

We don’t just focus on project completion — we empower your teams with the tools, skills, and confidence to scale future initiatives. Our structured, people-centered consulting approach is grounded in tangible, results-driven support across key strategic and operational areas:
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  • Project Management Office (PMO) Analysis

    We assess and revamp your PMO structure to ensure alignment with enterprise priorities. Our audits identify gaps in governance, reporting, and resourcing — delivering a roadmap to elevate delivery speed, accuracy, and cross-departmental accountability.

  • Cross-functional Communication Strategy

    Break down silos and foster stronger collaboration with tailored communication frameworks. We map stakeholder engagement flows and introduce structured feedback loops, enabling transparency and faster decision-making across teams.

  • Custom Training Programs for PMs, Scrum Masters, and Specialists

    We design and deliver customized learning journeys — from Agile certification to advanced portfolio management simulations — to upskill your delivery leaders. Our programs are hands-on, role-specific, and built around your internal tools and platforms.

  • Platform & Process Optimization

    We analyze your core systems and delivery workflows to pinpoint redundancies and inefficiencies. From tool integration to SOP refinement, we equip your teams with streamlined processes that enhance productivity and reduce cycle time.

  • Scalable Strategic Planning

    Our consultants lead structured planning sessions that help your leadership teams align on multi-year vision, resource planning, and OKRs. Whether launching a transformation initiative or scaling a service line, we turn strategy into executable roadmaps.

Key Benefits

IT Ops Excellence Consulting delivers streamlined, reliable, and cost-effective IT operations tailored to each client's unique needs. Our expert team ensures maximum uptime, efficient infrastructure management, and proactive problem-solving to keep businesses running smoothly.

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  • Improved IT-Operations Communication

    Clear communication frameworks that align IT and operations for faster, more effective collaboration.

  • Increased Project Visibility and Delivery Confidence

    Transparent project tracking and reporting that boost stakeholder confidence and ensure on-time delivery.

  • Platform Standardization and Process Clarity

    Streamlined systems and documented workflows that reduce complexity and drive consistency.

  • Targeted Team Training and Development

    Custom training programs that upskill teams and empower them to deliver with confidence.

  • A Roadmap to Long-term, Scalable Project Success

    Strategic planning that sets the foundation for sustainable growth and scalable operations.

  • Tools expertise: Smartsheet, Microsoft 365, Salesforce, Confluence, and more

    Deep expertise in leading platforms to optimize your tools and unlock their full potential.

Testimonials

VP of Operations, Hawaiian Airlines

IT Ops Excellence Consulting brought the structure and leadership we needed to

successfully deliver a complex PSS integration across Hawaiian and Alaska

Airlines. Their ability to align IT, operations, and culture made a real difference in

driving efficiency and improving the customer experience.

Director, PMO Alaska Airlines

IT Ops Excellence Consulting played a critical role in helping us optimize our

PMO structure. Their expertise improved collaboration between our IT and

Operations teams, streamlined communication, and significantly enhanced our project delivery efficiency.

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